FAQ

  • How long is the rental period?

    Arches: Rented on a per-day basis, as they include professional setup and takedown at the event location.

    Other Decor: The standard rental period is 7 days.

  • How do I get my items?

    Arrangements can be picked up for free from our location in Durham or delivered within the Greater Toronto Area (GTA). Delivery fee will depend on distance.

  • Do you handle setup and takedown?

    Yes! Rented arches (with florals, balloons or plain) and table decor will be set up and taken down by us at your event location.

  • How do I order?

    Fill out an order form and we will get back to you with a quote within 1-2 days. Once we’ve chatted and you’re happy with your choices - we’ll confirm your order!

  • Are there deposits?

    Yes - we require a 25% non-refundable deposit upon order confirmation. Your remaining balance must be paid prior to pickup or delivery of your items.

  • Can I make changes to my order?

    Yes! Pending availability, changes to the rental order can be made up to 7 days before the event.

    Cancellations can be made up to 2 weeks (14 days) before the scheduled pickup or delivery date for a partial refund (minus the non-refundable deposit).